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Quality and Compliance

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INTRODUCTION

The George Centre (TGC) is committed to providing safe, high-quality healthcare to every person who seeks care and treatment from any of the healthcare programs and services delivered within our facility.

Our goal is to provide care that exceeds the expectations of our patients and clients, along with achieving excellent clinical outcomes.

Quality Patient Care - The George Centre

An effective clinical governance system is vital for continuous improvement in the safety and quality of care. TGC’s Clinical Governance Framework outlines the facility’s key structures, systems, policies, procedures, monitoring, and improvement mechanisms which are all centred around achieving excellent clinical outcomes. We work in partnership with our community, patients, families, and carers to provide patient centred care and collaboratively identify safety and quality opportunities for improvement.

TGC Clinical Governance Framework has been developed in accordance with the Australian Commission on Safety and Quality in Healthcare National Model Clinical Governance (2017).

The George Centre Mission and Values

To elevate healthcare standards by delivering the highest quality services that provide better experiences and outcomes for patients and sustainable care for generations to come.

TGC is a value-driven organisation and insists that staff go beyond just complying with laws, regulations and with basic standards of personal conduct. For this reason, our five core values set the framework for the ethical and professional behaviour we expect from each other and for the standards set in our Code.

We strive for excellence in all that we do. From designing and delivering exceptional patient experiences, to staff development and retention; we are committed to being leaders in our field and raising global industry standards. No detail is too small, and no interaction is overlooked – our focus on excellence guides and drives us to be better every day.

We are deeply committed to staying at the forefront of the industry through our ongoing investment into innovation, education, and state-of-the-art tools & technology. As healthcare leaders, we believe we have a responsibility to continuously deliver innovative solutions across the spectrum of healthcare.

We are accountable to ourselves, our teams, our partners, and to our patients. We follow the highest standards of safety and quality in the care we design and deliver. We are privately held which means our patients and partners are the most important in our business.

We welcome and respect the diversity of our patients, employees, partners, and community members. We deliver excellent care that honours the diverse traditions, heritages, and life experiences of all patients. Through mutual respect and acceptance of others, we provide an inclusive workplace that encourages full participation regardless of gender, position, or cultural background.

We are greater than the sum of our parts. Through teamwork, collaboration, and partnerships we are shaping the future of healthcare. There are no boundaries to the care we deliver; we endeavour to find solutions to our all patients’ and partners’ needs whether they be delivered by our team or by the wider healthcare community.

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Quality and Compliance

6 Elements of Focus

1. Governance

2. Leadership and Culture

3. Partnering with Consumers

4. Patient Safety and Quality Improvement

5. Clinical Performance and Effectiveness

6. Safe Environment

If you would like more detail regarding our quality and compliance, please email us via the contact form on this website.


Pictured: Lauren McMahon, A/ Director of Clinical Services – The George Centre

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